Terms and conditions

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What is refillit’s returns policy?

Refillit bottles are covered for faulty workmanship for a period of 6 months from purchase. Damage caused after you have received the bottle as well as general wear and tear are not covered and may not be returned for a replacement or refund.

Faulty bottles will need to be returned before a refund or replacement can be made.

To arrange a return email orders@refillit.com.au

Privacy Policy

refillit only collects personal information necessary to carry out functions and activities including:

  • to supply you with goods or services that you have requested;
  • to process your order made through our web site, or by telephone, fax and mail;
  • to provide you with information you have requested from us;
  • to provide you with information regarding an order you have placed with us;
  • to improve your shopping experience.

You may also opt in to receive further information from refillit via our customer newsletter.

refillit will not sell your information to third parties but may need to pass on your information to a third party as part of fulfilling your order (for example, providing your address to a courier).

The information refillit collects generally includes your name, telephone number, mailing address, delivery address, email address, and account details.
refillit will not handle or store your credit card information for online purchases. Credit card purchases are conducted via a secure 3rd party gateway.

What are the payment terms?

Full payment is required before your order can be despatched.